Shipping policy
Where we ship and what it costs
All orders are sent with PostNL and tracked. The shipping cost depends on the destination and the weight of your order; you see the exact amount at checkout before you pay.
| Destination | Letterbox parcel (up to 0.5 kg) | Parcel 0.5–2 kg | 2–5 kg | 5–10 kg | 10–20 kg |
|---|---|---|---|---|---|
| Netherlands | €4.95 | €7.95 | €7.95 | €7.95 | €7.95 |
| European Union (AT, BE, BG, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, LV, MT, PL, PT, RO, SE, SI, SK) | €11.95 | €15.95 | €29.95 | €39.95 | €69.95 |
| Rest of Europe (CH, GB, NO) | €12.95 | €16.95 | €34.95 | €44.95 | €69.95 |
| Rest of the world (AE, AU, CA, HK, IL, JP, KR, MY, NZ, SG, US) | €14.95 | €32.95 | €69.95 | €124.95 | €239.95 |
Free shipping within the Netherlands on orders from €55, and to all other EU countries on orders from €150.
Single cards, booster packs and sleeves usually go as a letterbox parcel. Boxed products (booster displays, decks, starter sets, bundles) and playmats are sent as a parcel.
Orders outside the EU may be charged import duties and taxes by the destination country; these are paid by the recipient.
When your order ships
- In-stock orders placed before 16:00 on a working day (Monday–Friday) are shipped the same day; later orders ship the next working day.
- Pre-orders ship as soon as the product is released to us (see the date on the product page). If your order contains both pre-order and in-stock items, we ship everything together when the pre-order arrives. Would you rather receive the in-stock items first? Email us and we will ship them separately.
Delivery times (after shipping)
- Netherlands: usually 1–2 working days
- Belgium and Germany: usually 2–4 working days
- Rest of the EU: usually 3–7 working days
- International: usually 5–15 working days
Packaging
Single cards are shipped in a sleeve and toploader, sealed products in sturdy boxes. All parcels are sent tracked; you receive the tracking link by email.
Lost or damaged parcels
Contact us at hexdecktcg@hotmail.com if your parcel does not arrive within the times above or arrives damaged. We will investigate with the carrier and send a replacement or refund.
Pickup in Rotterdam
You can also collect your order for free in Rotterdam: choose Pickup at checkout. We prepare your order first and email you when it is ready – usually the next working day, never on the same day you order. Bring your order confirmation when you come to collect it.