Política de envío
Where we ship and what it costs
All orders are sent with PostNL and tracked. The shipping cost depends on the destination and the weight of your order; you see the exact amount at checkout before you pay.
| Destination | Letterbox parcel (up to 0.5 kg) | Parcel 0.5–2 kg | 2–5 kg | 5–10 kg | 10–20 kg |
|---|---|---|---|---|---|
| Netherlands | €4.95 | €7.95 | €7.95 | €7.95 | €7.95 |
| European Union (AT, BE, BG, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, LV, MT, PL, PT, RO, SE, SI, SK) | €11.95 | €15.95 | €29.95 | €39.95 | €69.95 |
| Rest of Europe (CH, GB, NO) | €12.95 | €16.95 | €34.95 | €44.95 | €69.95 |
| Rest of the world (AE, AU, CA, HK, IL, JP, KR, MY, NZ, SG, US) | €14.95 | €32.95 | €69.95 | €124.95 | €239.95 |
Free shipping within the Netherlands on orders from €55, and to all other EU countries on orders from €150.
Single cards, booster packs and sleeves usually go as a letterbox parcel. Boxed products (booster displays, decks, starter sets, bundles) and playmats are sent as a parcel.
Orders outside the EU may be charged import duties and taxes by the destination country; these are paid by the recipient.
When your order ships
- In-stock orders placed before 16:00 on a working day (Monday–Friday) are shipped the same day; later orders ship the next working day.
- Pre-orders ship as soon as the product is released to us (see the date on the product page). If your order contains both pre-order and in-stock items, we ship everything together when the pre-order arrives. Would you rather receive the in-stock items first? Email us and we will ship them separately.
Delivery times (after shipping)
- Netherlands: usually 1–2 working days
- Belgium and Germany: usually 2–4 working days
- Rest of the EU: usually 3–7 working days
- International: usually 5–15 working days
Packaging
Single cards are shipped in a sleeve and toploader, sealed products in sturdy boxes. All parcels are sent tracked; you receive the tracking link by email.
Lost or damaged parcels
Contact us at info@hexdeck.net if your parcel does not arrive within the times above or arrives damaged. We will investigate with the carrier and send a replacement or refund.
Pickup in Rotterdam
You can also collect your order for free in Rotterdam: choose Pickup at checkout. We prepare your order first and email you when it is ready – usually the next working day, never on the same day you order. Bring your order confirmation when you come to collect it.